Privacy Policy

Privacy Policy

Our Company, VitaMe (hereinafter referred to as "We" or "Our Company") places great importance to the privacy of users, members, and other people who are in use Our Company’s service(s) (hereinafter referred to as "You" or "User"). We wishto explain to you how we collect, leverage and protect your information when you use our product(s) or service(s) through this Privacy PolicyThis privacy policy does not apply to any other service(s) which are provided by other independent third party(ies), for example when a third party utilises Our Company’s platform to provide services to you, the personal information which you have provided to the third party is not governed under this privacy policy, wherein we shall not be liable to any usage of such information which provided by you to any third party(ies).

Please read this policy meticulously. When you start using our product(s) or service(s), you are deemed to have read, understood and agreed to accept all the contents of this policy.

When you start to use our product(s) or service(s), you have agreed that Our Company can retrieve any relevant personal information which you have provided to Our Company, such as name(s), gender(s), ID number(s), phone number(s), account name(s), email address(es), etc. We may automatically record certain information from your system through the use of cookies and other types of tracking technologies. Some of our service(s) can only be accessed through the use of cookies. If your web browser or additional services of web browser permits, you can modify your acceptance of our cookies or reject them, but this action may affect your secure access to Our Company’s platform related website(s) and the use of our platform’s service(s). Please note that many of our service(s) allows you to not only share information with your own social network(s), but also share your relevant information publicly with all User(s) who uses Our Company’s service(s), for instance the information you have uploaded or published on our platform, any responses to information uploaded or posted by other people, as well as the location data(s), video(s), and audio information related to such information. Besides, other User(s) who uses our service(s) may also share information about you. Our social media service is specially designed for you to share information with User(s) all over the world, you can share information in real time worldwide. As long as you do not delete the shared information, the relevant information will remain in the public domain; even if you have deleted the shared information, the relevant information may still be independently cached, copied or stored by other User(s) or unaffiliated third party(ies) not under Our Company’s control, or by other User(s) or third party(ies) which is kept in the public domain. Therefore, please deliberate carefully on the content(s) of information which is to be uploaded, published and exchanged through Our Company’s service(s). In some cases, you are allowed to control the range of User(s) who have the right to browse your shared information through the privacy settings of Our Company’s service(s). If you want to delete your relevant information from Our Company’s service(s), please contact us immediately.

We obtain information about you through the means discussed below when we provide Our Company Service(s). Please note that we need certain types of information so that we can provide Our Company Service(s) to you.

User-provided information

You consent to provide some or all of the following personal information when you create an account on the App or use Our Company Service(s), such as uploading content(s) on the App or contact us for technical support:-

  1. Device information, such as IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.
  2. Registration information, such as your phone number(s), email(s), date of birth(s), password(s), user identifier(s) or language(s);
  3. Profile information, such as your alias, profile images, gender, hometown, self-introduction, social media information, education and career;
  4. User-generated contents(“UGC”), such as picture(s), image(s), message(s), comment(s), text(s), sound(s), video(s), code(s), other data or material(s) that you are streaming live, upload or distribute on the App when you use Our Company Service(s);
  5. Payment information, such as bank account number(s) or other payment information where required for payment(s);
  6. Transaction information, such as the transaction serial number(s) and transaction historical record(s) after you purchased Our Company’s paid service(s);
  7. Facial data(s), such as you use some features provided by Our Company to create special effects or emojis for your live streaming section(s) or picture(s) that you have uploaded on Our Company Service(s), but such data will only be processed offline to fulfillthe special effects or emojis and we will not use it for other purpose unless we have obtained your explicit consent(s) or turn this into de-identified data(s), further, we will not use your facial data(s) for marketing or advertising, nor will share such data with any third party(ies);
  8. Your Global Positioning System(“GPS”) information, after you permit us to do so but you may change the access to your GPS information via the settings on your mobile device(s);
  9. Your social network contact(s) with your permission, when you activate the “Discover Friends” function and allow us to access your contact(s);
  10. Your opt-in choices and correspondence with us, such as information used to verify your account or to resolve your feedback(s) or complaint(s);
  11. Information you provide from social media when you create an account at Our Company’s platform by connecting with a third-party social media(s), such as WeChat, Facebook, Twitter, Apple ID, Email Address or if you link an account at Our Company’s platform with any third-party social media account(s).
  12. Information you provide when participating in in-app survey(s) and activity(ies);

The app does use third party services that may collect information used to identify you or device.
Link to privacy policy of third party service providers used by the app

How We Use Your Information

We will only use your Personal Information when the applicable laws allow us to. In general, we will use your Personal Information for the following purposes;

  1. Provision of service: to present Our Company’s Service(s) and its content(s) to you, including any interactive feature(s) on Our Company’s Services, and to provide you with information, product(s) or service(s) that you allow us to; we will also collect and use your personal information to verify your eligibility and deliver prize(s) in connection with promotion activity(ies) and sweepstake(s);
  2. Improvement of services: to improve and personalize our services by presenting new service(s), information, recommendation(s) and feedback(s);
  3. Customization of content(s): to perform research and analysis about your use of, or interest in contents, products, advertising, or services available on Our Company Services in order to develop and display content tailored to your interests on our Website and App;
  4. Customer management: to manage a registered User’s account, to provide customer support and notices to the registered User about his account or subscription, and notices about change(s) to Our Company’s Services or any other product(s) or service(s) we offer or provide through it;
  5. Communication: to communicate and interact with your directly, for an example, we may send notification(s) regarding upcoming change(s), promotion activities or improvement(s) on Our Company’s Service(s);
  6. Performance Analysis: to determine whether User(s) of Our Company’s Services are unique, or whether the same User is using Our Company’s Services on multiple occasions, and to monitor aggregate metrics such as total number of visitor(s), number of video(s) viewed, demographic pattern(s);
  7. Functionality and security: to identify Users not meeting the age limit, to diagnose or fix technology problem(s), and to detect, prevent, and respond to actual or potential fraud, illegal activity(ies), or intellectual property infringement(s);
  8. Compliance: to enforce our terms of use and to comply with our legal obligations;
  9. Aggregation: to aggregate information we collect about you to which one or more purposes described above.
  10. Cookie: We and our vendor(s) and service provider(s) use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze which web pages you click on and how you use Our Company’s platform, enhance your experience using Our Company’s platform and improve our services. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. By using Our Company’s platform, you consent to our use of Cookies.

Additionally, we link your contact or subscriber information with your activity on Our Company’s platform across all your device(s), using your email(s) or other log-in or device information. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please take note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of Our Company’s platform may no longer be available to you.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we use your personal information.

In order to provide you with more convenient, superior, and personalised product(s) or service(s), we may collect and use your personal information in the additional service(s) which we provided to you. If you refuse to provide this information, it will not affect your basic function(s) such as browsing and searching using our service(s), but you may not be able to enjoy the User experience(s) which brought to you by these additional service(s). These service(s) includes:-

  1. Personalised recommendation service based on location information We will access to retrieve your location information after you have turned on the location permission. As this is a sensitive information, the primary purpose of collecting this information is for Our Company’s platform security and the need of anti-cheating, as well as to recommend relevant live content(s) in your area.
  2. Additional services based on camera(s) or video recorder(s) You can use the feature of face recognition to login, for payment, and any scanning needs in some specific scenario(s), after you have turned on any camera(s) or video recorder(s)’s permission(s). When you use this additional feature for face recognition, we will collect your facial features and use them strictly within the scope of your authorisation. If we plan to use your facial information to provide you with other product(s) or service(s) in the future, we will seek for your confirmation again. You can also use this function to take picture(s) after you have turned on the camera or video recorder’s permission(s) and to change your avatar, for instance.
  3. Additional service(s) for accessing and uploading picture(s) or video(s) based on album(s) (picture library/video library) You can use related function(s) to upload your photo(s), picture(s), and video(s) after enabled the permission(s) to perform activity(ies) such as changing your avatar or posting your stories.
  4. Additional services based on microphone voice technology When you use the voice-to-text feature to send a comment, we will ask you to authorise your microphone permission, and we will collect your voice content, by reason that the collection is necessary to perform this feature. After we ahve processed it in real time, we will return the processing result to you, and we will not save any of your voice data(s). When you use the microphone in the live room to interact with other User(s), we will request your microphone permission and collect your voice content(s) accordingly.
  5. Additional services based on calendar When you use Our Company's live broadcast event or live event reservation function, we will request your authorisation to read/write on your calendar, so that we can record and notify you of the commencement time of the event. We will not access and change the content(s) in your calendar that has nothing to do with the APP on Our Company’s platform.

In order to facilitate us to provide you with consistent product(s) and service(s) based on platform account(s), content recommendation(s) that may be of interest to you, identify account abnormalities, and protect the personal and property safety of our affiliates or other users or public figures from any infringement, your information may be shared with our affiliates. We will only share necessary personal information and are bound by the stated purpose in this privacy policy. If we share your sensitive personal information or the affiliate company changes the purpose of using and processing personal information, we will again ask for your authorisation and consent in advance.

Our Company may retrieve information from third party(ies) and source(s) other than the service(s), including the personal information, such as from the advertiser(s) or social media network(s) from which you have allowed us to retrieve the information, for example, information retrieved from your Facebook account which provided by the Facebook application programme interface. If you access Our Company’s service(s) through a social media network or connect a service to a social media network, you are deemed to have authorised Our Company to collect, store and use such information and content in accordance with this privacy policy. We may also retrieve information about your use of such services from third party(ies) such as the social platform(s), including your use of content(s) that you choose to play through the service(s). If we consolidate all information from other sources with the personal information we collected through Our Company’s service(s), we will treat the consolidated information as personal information in accordance with this privacy policy.

Our Company will use the information which you have provided or we have collected from you or about you to operate, maintain, enhance and provide all function(s) and service(s) on Our Company’s service(s) platform; by providing content(s) that we hope you will find relevant and interesting, including advertising and marketing information to improve your service experience(s); allow you to comment on the content(s) and participate in online activity(ies). We will use your mobile phone number(s) or email address(es) for communication management for customer service purposes, such as notifying you of major service update(s), solving copyright infringement(s) or defamation issue(s), or contacting you with any content which you publish to or download from Our Company’s service platform. Our Company may periodically send you promotional material(s) or notice(s) related to the service(s). Our Company will also use the information collected by itself to understand the User's usage trends and preferences, improve the operation and appearance of the service, and create new features and functions to cater the latest needs of users.

Our Company may use the automatically collected information and cookie information to maintain and improve its service(s), including performing the following operations:-

  1. Automatically update the APP on your system;
  2. Remember your information so that you do not have to enter it again during your visit or the next time you visit the service(s);
  3. Provide customised third-party advertisement(s), content(s) and information;
  4. Monitor the effectiveness of third-party marketing activity(ies);
  5. Monitor overall website usage indicator(s), such as total number of visitor(s) and web page(s) visited;
  6. Track your registration(s), submission(s) and status in any promotional activity(ies) or other activity(ies).

To ensure the security of your information, we strive to take public reasonable physical, electronic and management security measures to protect your information, so that your information will not be leaked, damaged or lost, including but not limited to SSL, information encryption storage, data centre access control. We have also adopted strict management over our employees or outsourced personnel who may have access to your information, including but not limited to adopt different authority controls according to different changes, monitoring their operations as well as other sound measures.

Our Company will not sell, exchange, rent or disclose your name(s), address(es), email address(es), and other legally protected personal information without your authorisation, unless it is required by law or required by any relevant enforcement authority(ies). Nevertheless, please take note that any personal information that you voluntarily choose to display in any public part of the service, for example, when you post content, comments or personal profile information, it may go public and may be collected and used by others. If you connect to any third-party service(s) through a service provider’s icon or link and you have associated your account with a third-party service(s), we may share the content(s) and related information of your post with the third party, for example, your username, your connection to facts derived from Our Company’s service(s), and other related usage information and diagnostic information. Once such information is shared, the use of your information will be governed by the privacy policy of the third party’s service(s), and this privacy policy will no longer apply.

You agree to allow Our Company's related companies or partners to use your personal data to provide you with other services within the scope permitted by Our Company and the law. You also agree that Our Company may use your personal information to compile user statistical data(s); if the statistical data(s) does not involve revealing the personal identity of any User, you agree and allow Our Company to use it for any legal and public purposes. You agree that Our Company may disclose your personal information in accordance with the law when the following circumstances occur:-

  1. 1. Obtain your consent or authorisation in advance;
  2. 2. According to the laws and regulations or requirements of administrative or judicial institutions;
  3. 3. When your behaviour violates laws or regulations, the terms of this policy or Our Company's relevant regulations;
  4. 4. To safeguard the legitimate rights and interests of Our Company and its affiliates or users.

General conditions

These terms of service constitute the complete Agreement between you and Our Company regarding your use of Our Company’s service(s), and replace any previous Agreement between you and Our Company. However, your use of Our Company’s object data exchange service and network marketing cooperation Agreement should still be valid according to the terms of service you have previously agreed with Our Company or affiliated companies on the use of the service, whereby the terms of service will not be replaced. You may also be subjected to additional terms or conditions when you use or purchase specific service(s) provided by Our Company, affiliated company services, or any third-party content(s). The interpretation and application of these terms of service, as well as disputes related to these terms of service, shall be handled in accordance with the laws of Malaysia, unless otherwise provided by the law. Our Company's failure to exercise or implement any right(s) or provision(s) of these terms of service does not constitute a waiver of the previous right(s) or provision(s). If any provision(s) of these terms of service are deemed invalid by a court, the parties shall agree that the court should strive to make the true intentions expressed in the previous provisions of the parties valid, and other remaining provisions of these terms of service shall be absolutely valid. The title(s) of these terms of service is only for the convenience of Users to read and understand, and it does not have any legal or contractual effect(s). If there is any violation of the terms of service, please contact our customer service immediately.

Our Company reserves the right to update and modify the terms of service and relevant standard(s) of operation(s). If the terms of service are updated or modified, there shall be no separate notice given to you. You can review the new version of the terms of service on Our Company's website or online platform. If you do not agree to the modified content, please cease using Our Company’s service(s). If you continue to use Our Company’s service(s) after this announcement, it is deemed that you have accepted and agreed to the terms of service as provided herein.